Returns policy

Edenic Pathway wants you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within thirty days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition.

Whilst we understand that you may need to open a product to evaluate the fragrance, for reasons of hygiene and safety we are unable to accept the return of any product that has been used. All returned goods will be closely examined upon receipt in accordance with our policy.

If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

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Returning a product

Should you wish to exchange or return an item, you must first email us. 

To return an item, please enclose a copy of the invoice and a brief note outlining the reason for the return, wrap the package securely and post it to us. 

You will need to ensure that your return goods are packaged safely, since we are unable to offer refunds on returns that have been damaged in any way during transit. We cannot accept liability for packages lost or damaged during transit, therefore you are advised to send your package by recorded delivery, registered post or courier. Proof of postage is not proof of delivery.

Your return should be wrapped securely in the same packaging in which you received it, and should be returned to:

Returns Department

Edenic Pathway

66 Vallliers wood Road

Sidcup

Kent

DA15 8BG

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Refunds

We will notify you via e-mail of your refund once we've safely received, checked and processed the returned item(s) according to our policy, above. If you are returning an item that was not due to an error on our part, the cost of shipping that item to you will be deducted from your refund. In the unlikely event that you wish to return an entire order through no fault on our part, the full cost of documentation, packing and shipping will be deducted from your refund.

You will be notified of this cost when we issue you with your invoice. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your returned item(s)

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Shipping And Handling

Please Note: Shipping outside of the UK is not available.

Royal Mail will not count an item as lost until 10 working days have passed since the item was due to arrive. If the parcel is not received after this time we can submit a claim to Royal Mail and resend the parcel to you once the claim has been settled.

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Credit Card Security

All credit card/debit card numbers are encrypted in the software when the order is placed.

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Guarantee

Edenic Pathway offer a 'No Quibble Money-back Guarantee' and will offer a full refund on all products purchased if you contact us with 7 days of delivery and then return the products within the agreed time-frame. Any items returned must be unused and in their original packaging. We will not be able to refund your postage in these circumstances.

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Disclaimer & Safety

The information provided by Edenic Pathway on our ecommerce site (https://www.edenicpathway.com/) and through other Social Media Channels such as facebook is for personal information and interest only. It is not intended to offer professional medical advice or treatment for any condition. You should not use our site or advice within to treat health conditions or to self-diagnose. We recommend that you consult your GP or nurse if you have any health concerns whatsoever.

All of our advice has been provided on the basis that there are no known contra-indications to treatment. If you have any health problems or are taking any medication you should seek advice from your healthcare provider prior to using aromatherapy. We would also advise that you make an appointment with a local aromatherapist who will be able to take a full case history and offer you tailored treatment advice.

Please note that Edenic Pathway accepts no liability for misuse of essential oils or any other products.

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Pregnancy

If you are pregnant you should seek the advice of a medical practitioner, mid-wife or aromatherapist before using any essential oils.

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Babies, infants and young children

As already stated, never use any essential oils undiluted on babies up to 3 years old.